Customer Satisfaction Survey

Should you wish to comment on our services provided or any aspect of our business or website please complete this short survey.

We have listed the features that we think are most important factors for ensuring good customer service. Using the key below, please score the number that most accurately reflectsto you the importance and your satisfaction with each feature. There is a space below to add any others you feel are needed.

5 Excellent / High 4 High 3 Average/Medium 2 Poor 1 Bad/Low

Product or Service Feature	Importance How important is this aspect to you?	Satisfaction How do we measure up to your expectations?
On time delivery - when you want it?
Packaging and labelling - General standard?
Product Quality - Fit for purpose?
Communication - Are you kept updated etc?
Flexibility and attitude - in your dealings with our staff?

How could our product or service be improved?

Please list any additional feature of our product or service that is important to you but is not listed above?


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Transvac Systems Ltd, Monsal House, Bramble Way, Alfreton, Derbyshire, DE55 4RH, England
Telephone: +44 (0)1773 83 11 00 Facsimile: +44 (0)1773 83 11 23 E-mail: sales@transvac.co.uk